Last Updated: [01-01-2023]
Welcome to VeDoll.com. By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, please do not use our website.
1. Introduction
VeDoll.com (“we,” “our,” “us,” or “the Company”) is an online retailer specializing in realistic TPE and silicone sex dolls. These Terms & Conditions govern the use of our website, services, and products.
By using our site, you confirm that:
- You are 18 years or older (or the legal age of consent in your country).
- You are purchasing products for personal adult use only.
- You agree to our Privacy Policy, Return & Refund Policy, and other posted policies.
2. Worldwide Shipping Policy
We proudly ship worldwide, subject to local import laws and customs restrictions.
- Shipping Times:
- In-stock dolls: Dispatched within 1–7 business days.
- Custom dolls: Production time is 2–7 business days before dispatch.
- Delivery Estimates:
- USA & Canada: 3–7 business days.
- Europe: 7–14 business days.
- Asia-Pacific: 7–14 business days.
- Other Regions: 10–20 business days (depending on location).
- Customs & Import Duties:
- We cover taxes and duties for many countries; in others, the buyer is responsible for customs clearance.
- Customers are responsible for ensuring that importing adult products is legal in their country.
3. Pricing & Payment
- All prices are listed in USD unless otherwise stated.
- We reserve the right to update prices at any time without prior notice.
- Accepted payment methods include Credit/Debit Cards, PayPal, Bank Transfer, and other secure methods listed at checkout.
- We do not store your payment details.
4. Order Process
- Orders are confirmed via email once payment is received.
- For custom dolls, a factory photo will be sent for approval before shipping.
- Orders cannot be canceled once production or packing has started.
5. Product Accuracy & Photos
We have a Photo Match Guarantee – the product you receive will match the product images, except for minor variations due to:
- Manufacturing tolerances
- Lighting differences in photography
- Natural variation in materials
We do not use misleading or overly edited photos.
6. Returns & Refunds
Due to the intimate nature of our products, all sales are final.
We do not accept returns or offer refunds for:
- Buyer’s remorse
- Minor cosmetic imperfections (e.g., small marks, eyelashes falling, minor seam lines)
- Damage caused by misuse, improper storage, or lack of maintenance
We do offer replacements or partial refunds if:
- The product arrives damaged beyond repair due to shipping.
- There is a manufacturing defect affecting product use.
Customers must contact info@vedoll.com within 48 hours of delivery with photos of the issue.
7. Discreet Packaging
All products are shipped in plain, unmarked boxes with no brand or product names visible.
8. User Responsibilities
You agree that you will:
- Use the product for personal, legal purposes only.
- Follow care and cleaning instructions to maintain product condition.
- Not resell used products.
9. Limitation of Liability
VeDoll.com is not liable for:
- Delays caused by customs or shipping carriers.
- Confiscation of products due to local laws.
- Any indirect, incidental, or consequential damages.
Our total liability is limited to the amount you paid for the product.
10. Intellectual Property
All content on VeDoll.com – including product images, descriptions, logos, and website design – is the property of VeDoll.com and may not be copied without permission.
11. Privacy Policy
Your privacy is important to us. All communications are discreet, and we never share your personal data without your consent. Please read our full Privacy Policy for details.
12. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised date.
13. Contact Information
For any questions regarding these terms, please contact:
📧 Email: info@vedoll.com
💬 Live Chat: Available on our website
📍 Worldwide Service – Discreet shipping to 100+ countries
