Contact Us – VeDoll.com
At VeDoll, we believe in building real relationships with our customers. Whether you have a question, need product advice, or require post-purchase assistance, our friendly team is here to help you every step of the way. Your privacy, satisfaction, and trust are our highest priorities.
We understand that when purchasing a realistic sex doll, you want clear communication, fast responses, and discreet service. That’s exactly what we deliver. From helping you choose the perfect model to guiding you through customization options, we make sure every question gets answered.
How to Reach Us
📧 Email: info@vedoll.com
This is the fastest and most reliable way to get in touch with us. We typically respond within 12–24 hours, but in most cases, you’ll hear back sooner.
💬 Live Chat Support
Available on our website during business hours. Simply click the chat icon at the bottom-right corner of your screen. Perfect for quick questions about models, pricing, or shipping.
Customer Support Hours
Monday to Friday: 9:00 AM – 8:00 PM (EST)
Saturday: 10:00 AM – 6:00 PM (EST)
Sunday: Closed – Email inquiries are still accepted and will be answered the next business day.
We understand our customers live in different time zones, so we work hard to respond as quickly as possible.
Why Contact Us?
We encourage you to reach out if you:
Have questions about TPE or silicone sex dolls
Want help choosing the most realistic doll for your needs
Need guidance with custom orders (hair color, breast type, standing feet, etc.)
Want shipping updates or tracking information
Need assistance with care, cleaning, or storage
Have questions about our return and refund policy
Want to know about payment methods and security
Require help with a warranty or repair
Are looking for special offers or VIP loyalty discounts
Our Promise to You
When you contact VeDoll, you can expect:
✅ Fast Replies – We value your time and aim to answer your questions promptly.
✅ Expert Advice – Our team knows every detail about our dolls, from materials to skeleton options.
✅ Discreet Communication – We never share your information. All emails and chats are private.
✅ Clear Answers – No sales pressure, no confusing jargon – just honest guidance.
✅ Real People – Every message is handled by trained staff, not bots.
SEND A MESSAGE
Helpful Tips Before Contacting Us
To help us serve you faster, please include the following in your message:
Order Number (if applicable)
Doll Model Name or Product Link
Your Country & Preferred Shipping Option
Any customization requests or questions
The more details you provide, the quicker we can assist you.
Common Questions (Before You Email)
We’ve answered some of our most frequently asked questions to save you time:
1. How long will shipping take?
In-stock dolls ship within 1–7 business days from our USA/Canada warehouses.
Custom dolls take 2–7 days to produce plus shipping time.
2. Are the dolls exactly like the photos?
Yes – We have a Photo Match Guarantee. What you see is exactly what you get.
3. Is packaging discreet?
Absolutely – All dolls are shipped in plain, unmarked boxes with no logos or revealing descriptions.
4. Do you ship worldwide?
We currently ship to the USA and China Warehouse.
5. Can I track my order?
Yes – You’ll receive a tracking number once your doll ships.
